DocuSign unethical business practices.
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and …
Starting at $15 per month
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What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
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Pricing
Personal
$15
Cloud
per month
Real Starter
$15
Cloud
per month
DocuSign for Realtors
$35
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How to use DocuSign: Step-by-Step Tutorial Demo
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DocuSign Demo
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PowerShell Quickstart & Embedded Signing Demo | Developer Education
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DocuSign for Salesforce Brief Overview and Demo
YouTube
Part 3: Go-Live Demo | Go-Live
YouTube
Integrating DocuSign Monitor and Splunk | Developer Education
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Videos
DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
Show More DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.
The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
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Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
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Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
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Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(1-25 of 64)Companies can't remove reviews or game the system. Here's why
October 06, 2023
DocuSign: E-Signatures that Seal the Deal for Sales Operations
Score 10 out of 10
Vetted Review
Verified User
DocuSign has become a tool, for our Sales Operations team helping us tackle business issues like lengthy sales cycles, compliance hurdles and inefficiencies in costs. It goes beyond sales. Has a positive impact, on other departments as well promoting teamwork and streamlining processes throughout the organization. The fact that we can access it on devices and integrate it smoothly into our operations has significantly improved our ability to adapt to the changing business environment. It has proven to be a game-changer for us, enabling us to operate more efficiently, close deals faster, and remain compliant in a highly competitive market.
- Reduced Costs
- Increased Compliance
- Integration Capabilities
- Advanced Document Editing
- Desktop Functionality
- User Interface Customization
February 07, 2023
DocuSign for sales executive role
DocuSign allows for all of our sales and customer success team members to easily facilitate additions or adjustments to their contracted agreements. Mobile use is great. Changing signers seems like it could be a bit more simple/self-explanatory, but great interface and highly customizable fields and configurations.
- Easy to use alongside Salesforce
- Great mobile experience
- Good alerts
- Ease of changing signers.
- Changing an existing signer to a new role is difficult or maybe impossible without voiding and resending.
January 11, 2023
DocuSign Review
We use DocuSign across our entire business of 12,000+, including Support Offices, Stores, and Distribution Centres. It enables efficient management of legal documents and other paperwork, and verified signatures, while reducing our carbon footprint.
We utilise DocuSign for:
We utilise DocuSign for:
- Contract management, including new start onboarding and internal mobility.
- Contractor management.
- Administrative paperwork completion, including payroll forms, supplier negotiations, recruitment approvals.
- Digital signing
- Template setup
- Powerforms automation
- Acceptance compliance verification
- Envelope transfers between DocuSign accounts
- Bulk envelope transfers
November 22, 2022
Salesperson's best friend
My organization uses it across our entire Sales team to execute addendums and order forms. The visibility it provides for the seller is crucial to ensure our customers are receiving and viewing our contacts in a timely manner. The ease of use it provides our customers also ensures no obstacles in getting our agreements returned.
- Save Contacts
- Easily updating or correcting agreements
- Visibility
- Better organization of Comment Section
- Send Notes
- Better storage management
April 05, 2022
DocuSign Subscription Process Seems to be a Big Fail, They Seem to Make it Hard to Unsubscribe on Purpose
Score 2 out of 10
Vetted Review
Verified User
The National Institute of Health required signed forms using an electronic application and would not accept electronic signatures. That either meant Adobe, which not all of our team members have the full version of or, using a service like DocuSign, HelloSign, etc.
- Signing forms is easy
- Easy to email forms for signature
- Signed forms are accepted by the Government as official
- The subscription model is poor
- Needs to offer better one-off solutions
- Canceling billing is a ridiculous process
December 29, 2021
DocuSign is your ticket for digital transformation
Score 8 out of 10
Vetted Review
Verified User
We use DocuSign for everything HR, including onboarding, attrition, promotions and other use cases. The business problems that DocuSign solves for is the ability for a candidate or a current employee to sign the required documentation pretty much no matter where they are. The digital audit trail is also something that solves for problems like lost paperwork, etc.
- Easy to manage, super easy to see the status of each one of your Envelopes in the manage tab
- The certificate of completion. This is a legally binding document that shows date/time stamp, name of signer, email and IP address. Pretty nice to have an enforceable document housed with all of your contracts in one place.
- The correct feature. This feature can save you from wasting an 'Envelope' which are pricey. If you aren't familiar with that feature you really should, it could save you time, money and frustration.
- Support team is not super helpful. Most of the time it's just a link to an article that they send you that doesn't address the issue. All the while you've searched Google before contacting support with no luck in finding the answer.
- Shuffling of Account Managers, some consistency with one sales team over a longer period would be nice. Instead, it's a constant shuffle of new people and it's very easy to get mixed messaging, getting contacted back and misalignment of prior sales team and new sales team at DocuSign.
Our entire organization uses DocuSign. Even before the restrictions that Covid-19 imposed (we did not have a physical office location), we used DocuSign across the entire organization. It's so quick and easy to use.
- Easy to send documents for signature and notify other parties when the document is sent as well as when the document has been signed.
- The comment and notes section is something we rely on, so the signer knows what they are signing and that it's been reviewed by our legal and finance teams.
- I honestly haven't noticed anything additional that I would request from DocuSign. I use DocuSign at least 10+ times per day and have not had a glitch or issue yet.
November 04, 2021
Excellent enterprise-grade option
Used DocuSign across the sales organization to send customers order forms, contracts, NDAs, etc. It addressed the need to have valid digital signatures applied to a variety of legal documents. Also used DocuSign for internal employee documents such as stock option grants, onboarding documentation, quarterly bonus documentation, etc.
- Easy workflow
- Valid digital signatures
- Variety of signature/field options
- More template options
Score 1 out of 10
Vetted Review
Verified User
To sign contracts grants and legal documents with state agencies and clients.
- Sales- they call you and call you to see if there is anything they can do to get you to upgrade your account
- [In my experience] customer service is impossible to talk to. [I feel] there are way too many hoops to jump through before being able to contact someone.
- [I felt] it was near impossible to cancel or downgrade an account through customer service or the software, it [sent me] in loops and [didn't] work to cancel.
- Customer Service, [I feel], does not follow through with cancellations or downgrades even if they tell you it will be taken care of. I even got a phone call from the sales guy and I verified we didn't need it for a while. They told me it would be canceled but it wasn't.
- [In my experience] getting a refund for a charge they shouldn't have charged will take upwards of an hour and will require you to wait 10- 14 days plus your bank processing time to receive.
DocuSign is used in the organization for all signature requirements; we do not do any paper signatures anymore unless the external party requires wet ink signatures (e.g. lending institutions). DocuSign helped solve the speed of document signatures, approvals processes, and tracking of contracts. As example, DocuSign is used for all of the following use cases within our organization: onboarding communication and progress documentation, new hire paperwork, payment requests, payment authorizations, client contracts, vendor contracts, client billing submissions, and more.
- Easy to use user interface (both sending and receiving)
- Integrations with other platforms (e.g. Box, Google Drive, etc.)
- Enterprise admin control is robust
- Robust functionality
- Can get expensive
May 13, 2021
DocuSign is great for business!
We use DocuSign to send contracts within the company to have signed. It helps with organizing multiple parties with less follow ups. I also enjoy the fact that DocuSign saves the signed documents and contracts within the system. This part is extremely useful when needed to go back to review a previous contract.
- Saves documents within its system to revisit
- Sends an email to the party that the signature is requested from
- Saves the signature for each user account to avoid writing it multiple times.
- I dislike that links expire and sometimes the admin must resend a new one
- Sometimes the other party doesn't always get the e-mail
May 11, 2021
DocuSign is great for businesses
We use DocuSign mainly in sales and marketing. We send all agreements and contracts, as well as other documents that need fields completed and signatures. We have two users who use it most. DocuSign addresses the issue of having to print, sign, scan, and return documents. It makes it easy to send once to all signing parties and then each party receives a final signed copy. No fuss. It saves time and makes the process of signing anything more efficient and streamlined.
- Allows me to create templates that are used often, like agreements
- Fields are easy to add and customize
- DocuSign manages the process and sends reminders to parties to complete
- Takes the stress of managing signatures and processes off me
- It would be nice to be able to mass send documents to multiple people that have to sign individual documents instead of sending a document to each one
May 05, 2021
DocuSign - Made for Enterprise
DocuSign is used company wide. It is used by almost all departments for vendors, customers, internal stakeholders and HR related items. Sales, Legal, Finance are the main departments.
We use it for getting e-signatures for Order forms, MSAs and legal documents. With its integration with Salesforce, we can automate a lot of the sending process and automatically storing it in Salesforce when the document is signed.
We use it for getting e-signatures for Order forms, MSAs and legal documents. With its integration with Salesforce, we can automate a lot of the sending process and automatically storing it in Salesforce when the document is signed.
- E-signature - Used worldwide for getting e-signatures
- Customization
- Templates
- Integration
- Security
- Its user provisioning process with Salesforce CPQ where user provisioning is still not supported via SSO. Every time a new user joins and needs to send a DocuSign via CPQ, the user has to be manually setup.
April 16, 2021
Most seamless eSignature platform on the market
We work with several customers and vendors in legal, sales, and IT whose primary platform of distributing contracts and agreements is DocuSign. As such, DocuSign is simply being used by a handful of individuals all throughout the organization. It gives the org a really seamless way to execute contracts in a swift, painless, and--most importantly--secure way.
- Simple, clean, clear user interface.
- Easy to follow instructions.
- Contracts and agreements can be executed in 5 actions or less.
- Genuinely, DocuSign performs so well that I have trouble thinking of areas where it could improve. The only thing I can think of is maybe more affordable enterprise licensing. As good products grow their customer base and popularity, they tend to get more expensive.
April 12, 2021
Do Use DocUsign!
We use DocuSign mostly in HR department for extending employment related documents. But I believe sales and legal use it for contract agreements as well (statements of work, etc.).
- Ease of document setup.
- Quick turnaround.
- Legally upholding (SOX compliant).
- Great for external users.
- Different access levels
- Have to upload documents (cannot edit in system).
- Just another system outside of HRIS.
April 09, 2021
Highly Recommend
DocuSign is vital to our internal and external documentation sharing. Our sales team utilizes DocuSign for contract sharing and it has streamlined our internal processes by integrating with our CRM.
- DocuSign has the capabilities to integrate with CRM's for automated document sharing.
- We have never had a security issue with even the most sensitive document sharing.
- Overall, DocuSign meets all of our sales team needs and have been nothing but satisfied since using for 3 years.
April 08, 2021
DocuSign - Simply a better way to do business
DocuSign is being used in our sales and accounting department. DocuSign gives our sales team the ability to send out contracts to prospective customers and they no longer have to print off, grab a pen, sign the document, and scan it back to us. It shortens our closing cycle tremendously.
Our accounting department also uses DocuSign for a number of projects including our Delivery & Acceptance form.
Our accounting department also uses DocuSign for a number of projects including our Delivery & Acceptance form.
- Simplicity of uploading contracts
- Ease of use for us and the end user
- Simple user interface
- Nothing comes to mind
- Nothing comes to mind
- Nothing comes to mind
DocuSign is used by my organization to manage our sales contracts for various products and services, while also managing the process of how those contracts are filled out and shared in a way that is both easy to use and convenient for the sales staff and the customers. It addresses the issue of how customers can be given contracts that can be filled out easily.
- Easy to upload new contracts.
- Easy to edit contracts in terms of the process.
- Easy to edit the fields in terms of which roles fill out what.
- Being able to edit the pdf files within DocuSign would be a major plus, but it is currently not an available feature.
Our company recently implemented DocuSign as we often have agreements and licenses to share and cosign with clients and vendors. DocuSign makes it so much easier than printing, signing, scanning and saving in secure locations. It is a time-saver while also making sure that we have legally executed documents on file. Not to mention that it saves lots and lots of paper!
- Easy to implement
- No training needed on use!
- Other clients and vendors use so it's seamless
- Super easy to add additional users across the company
- We have not found any ways to improve yet! (Just rolled out in the past 6 months, but so far, so good!)
December 03, 2019
Great eSignature and didigital quoting product!
We use DocuSign for Salesforce as our primary eSignature tool for Sales (Quotes, Docs) and Legal (Docs).
- digital signatures
- powerforms
- e-documents
- integrations
October 21, 2019
DocuSign is useful and scalable
We use DocuSign across the organization to manage documentation as we hire individuals and contract others to work on projects. It helps us quickly get specific SOWs and agreements out quickly to people around the world and get signatures back ASAP. It's also useful for helping managing those documents for future reference in the cloud.
- Easy-to-use templates.
- Quick to send and get signatures back.
- Easy to manage and refer to for the future.
- Complicated Salesforce integration- You should be able to autofill information for SOWs from fields in SFDC, but it is hard to make it work.
- I had some problems with sign in when I had to change my email address after being hired.
- There is not an easy way to alter or amend docs, usually, they have to void the whole thing.
October 21, 2019
By far the best electronic signature software!
When we send out contracts to prospects we send through DocuSign. Actually, we first set up the quote in Salesforce and then when it's ready we use our Salesforce-DocuSign integration and send it out. The software is very easy to use. If you need to make changes or use templates you can do that with just a few clicks.
- Easy to look through other documents in the library.
- Easy to add or remove signers or people that need to get a copy of the contract.
- Easy to add specific fields and who and what they need to sign.
- Don't see any cons. I've used probably half a dozen other signing software and DocuSign is by far the easiest to navigate.
October 18, 2019
Good Product
We use DocuSign to collect W9s from our temporary staff. We also use it to sign yearly contracts and per event booking agreements with temp staff, as well as contracts with our clients. Without it, we would have to wait for people to print out the contracts and send them back -- while that might be okay with clients, who are businesses, our temp staff are young and likely lack easy access to printers.
- Allows you to save templates
- Stores all the documents for you
- Easy to resend/remind the other party to sign
- Allows you to see if the contracts have been viewed.
- Layout can be super wonky, especially on forms like the W9
- They have been using the same email layout since I started using them five or six years ago
- The app isn't great
October 15, 2019
If you need something signed, call the DouSign.
Docusign is leveraged across the sales department for any major contracts with our clients, to extend new compensation agreements to reps, and to engage with new clients via NDA. It is also leveraged within our recruiting team to offer candidates a role at the org and describe their terms of employment.
- Enables you to see who has viewed the document
- Keeps a good paper trail for all persons involved
- Easy to use interface
- Sometimes can feel a bit antiquated
- Could be more versatile
- Would like more integrations with softwares I'm currently using
October 08, 2019
Best tool for electronic signature.
Docusign is being used across the sales and finance department for all legal documents that require a signature. As a sales rep, it is mostly being used to sign on new contracts with our prospects in lew of requiring handwritten signatures. It mainly helps speed up the buying process and helps us secure new customers faster without any friction.
- Extremely simple for someone who has never signed a document on Docusign before. It's just click and sign.
- The ability for the sender to keep track of when people are opening and looking at the document.
- Allowing the signer to change the signer and forward it to someone else who may need a signature.
- Nothing bad to say about the contract. I will say we came from another competitor and Docusign was more expensive than what we were using but well worth the extra cost.